Customer Relations Specialist

We are hiring right NOW

The Mission of the Role
To develop deep and meaningful relationships with our patients that leads to lifelong clients for our clinic. Success in this role will be measured in customer satisfaction, increased loyalty, the high arrival rate of our patients as well as the meticulous upkeep of our patient database and EMR.

The Role
Because we are growing, we are looking for a part-time or full time customer relationship specialist to join our front desk team. In this role you’ll have the important task of being the first point of contact with the patients of our practice. You must have previous experience in admin, office or customer relationship work and have a strong focus on customer service. You also must be able to work in a fast-paced environment and demonstrate extraordinary attention to detail. Please ONLY apply if you have experience in admin work or have worked in a customer service environment. You must be comfortable with talking to strangers both in person and on the phone. Being “organized” and a self-starter should be top priorities in your life. You must be able to multitask and prioritize projects, while simultaneously meeting deadlines and prioritizing your day.

Who Are We Looking For?
Are you comfortable with talking to strangers both in person and on the phone? Are you a self-starter? Is being “organized” a top priority in your life and are you able to multitask and prioritize projects, while simultaneously meeting deadlines and prioritizing your day? Can you communicate effectively with people from all different backgrounds – both written and verbal? Are you able to speak up when you see something that is not working and can you anticipate the needs of other people because you show up for work knowing that the smallest details always make the difference?

You must be comfortable taking payments, talking about money and comfortable handling customer concerns and questions about cost. PLEASE ONLY APPLY if you can handle conversations about money/cost. We are a private medical practice and the conversation about money with patients cannot be ignored. If you have a positive outlook on life, you are flexible and open to change and committed to learning, you could be just the person we are looking for to fill the position that we have available in the reception/front desk of our busy physical therapy clinic.

About Us – ProActive Physical Therapy and Wellness
At ProActive Physical Therapy and Wellness, we work to help our community Become and REMAIN active and healthy. Started in 2020, ProActive Physical Therapy and Wellness originally had one goal: to help people. Although it’s still our goal to help our community, we realized that there was so much more that we wanted to do. We want to help people make the best decision about their health. We want to help people reduce the effects that aging has both physically and mentally. We want to help people avoid painkillers, injections, and dangerous surgeries. We want to take healthcare out of the hands of greedy insurance companies and focus it back on the patient. We want to get a complete understanding of each person’s specific fears, concerns, values, and what a successful outcome means to them.

We are a small-medium sized physical therapy business that currently employs 4 team members in the Louisville metro area. The founder of the company, Dr. Brandon Evans, has 9+ years of physical therapy and business experience and is looking to add more great people to help Louisville become and remain Active and Healthy.