Frequently Asked Questions
At ProActive Physical Therapy and Wellness, we meet you where you are on your healthcare journey—starting with what you want and why and what's stopping you. That's why we offer a completely FREE, no-obligation, risk-free appointment with a physical therapist via phone, video, or in person. This consultation allows us to understand your concerns, your values, and what a successful outcome looks like to you. So, if you want to "discover" what's causing your problem first, Before investing more of your time or money on treatments that aren't working, please Request a Discovery Session.
Discovery Sessions – no paperwork is necessary. Please arrive 5-10 min early with your questions for our specialist.
First Physical Therapy session – please check your email for paperwork and other information about what to expect. Please also wear loose, comfortable clothing that you can easily move in, and that easily exposes your problem area.
**FOR ALL SESSIONS – bring your calendar. Our schedules fill up quickly, so you'll want to secure your future spots with us right away. Most clients book out several weeks in advance to get the best days and times. You can also bring a preferred credit card to keep on file. To make your sessions even more convenient, we can automatically charge your card, so you don’t have to bring your wallet every time.
Most insurance companies consider ProActive Physical Therapy and Wellness an out-of-network provider. While insurance is not processed directly, many of our clients submit their claims to their insurance – and ProActive Physical Therapy and Wellness will provide all documentation necessary to do so upon request. Additionally, you can pay for our physical therapy services with funds from Health Savings Accounts and Flexible Spending Accounts or set up interest-free payment plans with us directly.
For more information about your specific insurance or to inquire about our rates and availability, please call our office: (502) 512-2165.
YES. We're are known for this. If you want to work with us – the best thing to do is request a FREE Discovery Session. Then, we'll make sure you're a good fit for what we do and that we can help you – before you invest any time or money with us.
Nope. In Kentucky, patients do NOT need an MD prescription to receive physical therapy treatment. If you are planning to file for insurance reimbursement, your insurance company may require you to obtain an MD prescription. However, it is not necessary to receive physical therapy treatment from us.
Frequently Asked Treatment Questions
This is always dependent on the nature of your injury and how quickly you want the improvements. Our aim is to help you achieve your goals as quickly and as safely as possible. Your physical therapist will be in a better position to answer this following your initial evaluation.
BIG TIP: Seeing a ProActive Specialist nearly always means less time to recover and less physical therapy sessions needed.
If your problem or concern is pain and stiffness in one of the following areas: (Neck, Elbow Shoulder, Back, Hip, Knee, Ankle/Foot)
Then it’s 99% likely that physical therapy will be able to help you. There are various safe, proven and natural ways we can do that.
Yes, we understand that you want to be out of pain as fast as possible!
It’s always our intention to start reducing your pain and stiffness quickly, as well as help ease other psychological concerns and frustrations that you may be experiencing.
Many patients notice a drastic reduction in pain after just one session.
Only if the time is right and we think you doing them is going to benefit the plan and not make your pain worse.
Every exercise that we provide is strategic to helping you achieve your goals.
To be brief, a physical therapist looks for a long-term cure and our aim is to not only take you out of pain but to educate you so that you will not need to constantly keep coming back to us.
So, a PT will give you a plan and the tools to prevent future injuries.
We do very similar techniques to osteopaths and chiropractors, such as manipulations of your spine, but we also provide added techniques such as massage and stretching because we believe the combination of that, plus exercises and postural correction, will reduce your pain the quickest. In addition to fast pain relief, we help you manage any potential future pains to avoid the need for repetitive visits to see us.
Osteopaths and chiropractors are both very effective at reducing your back pain and many of the good ones will even refer their patients to a physical therapist for things like soft tissue work, stretching and functional exercises that they sometimes don’t do.
Absolutely not! We do so much more than relieve your annoying aches and pains!
Physical therapy is about finding the source of your issue so that it doesn’t keep coming back. If your injury is now a few weeks old, there are two things that are likely happening:
The first is that the joints and muscles are locked and stiff, or jammed in one place, so everytime you try to move them past their restricted point they give off a sharp pain.
Second, is that you may be dealing with weak and inflexible muscles.
The combination locked joints and and weak muscles = long term problems which need to be addressed and resolved by an expert.
We understand that there is a breaking point when you have finally had enough and want to get back to living your everyday, pain-free, life as quickly as possible.
Often we can get you in with one of our specialists within a couple of days. It all starts with a conversation!
It can be difficult to know who to trust and whether you have found a “good” physical therapist or a “bad”one.
But we would recommend looking for these three things:
If you find a physical therapist that does these three things, like our specialists, you’re off to a great start and should notice significant improvements in your pain/discomfort, mobility and strength.
Many people try this, but nearly all cases get worse. Your pain might ease or go away for awhile as you stop being active but over time the damage gets increasingly more severe as you return back to being active. Without any intervention, the long-term outlook is unfortunately not good.
You may end up being unable to put on your own shoes or socks, become apprehensive of taking a flight of stairs because you are fearful that your knee will "give out", become unable to pick up your children/grandchildren because of weakness and immobility of your shoulders or become unable to enjoy your passions and hobbies.
Our healthcare system is built around medication and invasive treatments; such as addictive pain pills, painful injections and dangerous (not to mention unnecessary) surgeries which all present their own complications. Physical therapy is a safer, medically proven and often more effective solution than all of these.
Your physician is often less prepared to answer questions about physical therapy as their knowledge in the field is often limited and generalized to how physical therapy was performed 50 years ago. If you were to ask them detailed questions about physical therapy they may not be able to answer your questions.
It doesn’t mean your physician believes you are unsuitable for this form of treatment but simply they are unaware of its true potential.