FREQUENTLY ASKED QUESTIONS

We Can Tell You Everything About ProActive Physical Therapy & Wellness

What Is A Discovery Visit?

At ProActive Physical Therapy and Wellness we want to meet you where you currently are on your healthcare journey. We understand that you may not be ready to make a commitment and would like to gather more information on who we are as a company and if we can offer solutions to YOUR specific healthcare concerns. If this sounds like you, we would love to offer you a completely FREE, no-obligation, risk free appointment via phone, video, or in person.

This will allow us to get an understanding of YOUR specific healthcare concerns, YOUR values, and what a successful outcome looks like to YOU! If you’d like to “discover”what’s causing your problem first, BEFORE you invest any more of your time or money on treatments that just aren’t working, then Request a Discovery Session.

How Should I Prepare For My First Session?

Discovery Sessions – no paperwork is necessary. Please arrive 5-10 min early and just come prepared with all of your questions for our specialist!

First Physical Therapy session – please check your email for intake paperwork and other information about what to expect. Please also wear loose, comfortable clothing that you can easily move in and that easily exposes your problem area.

**FOR ALL SESSIONS – bring your calendar! Our schedules fill up very quickly and you’ll want to secure your future spots with us right away. Most of our clients book out several weeks in advance so they can get their best days and times. You can also bring a preferred credit card to keep on file if you wish. As a convenience to you, we will automatically charge your card for future sessions so you don’t have to bring your wallet each time.

 

What Insurances Are Accepted?

ProActive Physical Therapy and Wellness is considered an out-of-network provider with most insurance companies. While insurance is not processed directly, many of our clients do submit their own claims to their insurance – and ProActive Physical Therapy and Wellness will provide all documentation necessary to do so upon request. Additionally, all of our physical therapy services can be paid for with funds from Health Savings Accounts, Flexible Spending Accounts, or you can set up interest-free payment plans with us directly. For more information about your specific insurance or to inquire about our rates and availability, please call our office: (502) 512-2165.

For more information, and to learn why more and more people are choosing to go out of network for their physical therapy – CLICK HERE.

Can I Still See If You Don't Take My Insurance?

YES!! This is actually what we are known for. If you want to work with us – the best thing to do is request a FREE Discovery Session. We’ll make sure you’re a good fit for what we do and that we can help you – BEFORE you invest any time or money with us.

 

Do I Need An Order/Prescription From My Physician To Be Treated?

Nope! In the State of Kentucky, patients do NOT need an MD prescription to receive physical therapy treatment. If you are planning to file for insurance reimbursement, it is possible your insurance company will require you obtain an MD prescription. However, one is not necessary to receive physical therapy treatment from us.

FAQs

At ProActive Physical Therapy and Wellness we want to meet you where you currently are on your healthcare journey. We understand that you may not be ready to make a commitment and would like to gather more information on who we are as a company and if we can offer solutions to YOUR specific healthcare concerns. If this sounds like you, we would love to offer you a completely FREE, no-obligation, risk free appointment via phone, video, or in person.

This will allow us to get an understanding of YOUR specific healthcare concerns, YOUR values, and what a successful outcome looks like to YOU! If you’d like to “discover”what’s causing your problem first, BEFORE you invest any more of your time or money on treatments that just aren’t working, then Request a Discovery Session.

Discovery Sessions – no paperwork is necessary. Please arrive 5-10 min early and just come prepared with all of your questions for our specialist!

First Physical Therapy session – please check your email for intake paperwork and other information about what to expect. Please also wear loose, comfortable clothing that you can easily move in and that easily exposes your problem area.

**FOR ALL SESSIONS – bring your calendar! Our schedules fill up very quickly and you’ll want to secure your future spots with us right away. Most of our clients book out several weeks in advance so they can get their best days and times. You can also bring a preferred credit card to keep on file if you wish. As a convenience to you, we will automatically charge your card for future sessions so you don’t have to bring your wallet each time.

ProActive Physical Therapy and Wellness is considered an out-of-network provider with most insurance companies. While insurance is not processed directly, many of our clients do submit their own claims to their insurance – and ProActive Physical Therapy and Wellness will provide all documentation necessary to do so upon request. Additionally, all of our physical therapy services can be paid for with funds from Health Savings Accounts, Flexible Spending Accounts, or you can set up interest-free payment plans with us directly. For more information about your specific insurance or to inquire about our rates and availability, please call our office: (502) 512-2165.

For more information, and to learn why more and more people are choosing to go out of network for their physical therapy – CLICK HERE.

YES!! This is actually what we are known for. If you want to work with us – the best thing to do is request a FREE Discovery Session. We’ll make sure you’re a good fit for what we do and that we can help you – BEFORE you invest any time or money with us.

Nope! In the State of Kentucky, patients do NOT need an MD prescription to receive physical therapy treatment. If you are planning to file for insurance reimbursement, it is possible your insurance company will require you obtain an MD prescription. However, one is not necessary to receive physical therapy treatment from us.

Hear What People Are Saying!

⭐️⭐️⭐️⭐️⭐️ Brandon Evans doesn’t just ask you the issue and fixes it, he analyzes the problem and talks to you why the issue is happening in the first place. Once the immediate issue is resolved he helps give you a plan to stop it from happening in the future.   – Reid Taylor

⭐️⭐️⭐️⭐️⭐️ Brandon is a life saver! I have had migraines for 19 years and have tried everything; pain medication, blood pressure medicine as a preventative, acupuncture, a chiropractor, and botox. This year I would have roughly 20-25 migraines a month, after seeing Brandon I am down to nearly zero; I have not had a single migraine or even a headache in over 4 weeks!   – Jessica Piner

Here's Where To Find Us!